Q: How do I book a tour package?
A: You can book a tour package directly through our website. Simply select the tour you’re interested in, choose your dates, and follow the booking process.
Q: Do I need to create an account to book a tour?
A: While creating an account is not always required, it’s recommended. An account allows you to easily manage your bookings, view your booking history, and receive updates.
Q: Can I book a tour for a group?
A: Yes, we offer group bookings. Please contact us directly for group discounts and special arrangements.
Q: How do I know if my booking is confirmed?
A: You will receive a confirmation email with your booking details after your payment is processed.
Q: Can I change or cancel my booking?
A: Our cancellation and modification policies vary depending on the tour package. Please refer to the specific tour’s terms and conditions or contact our customer service for assistance.
Q: What payment methods do you accept?
A: We primarily accept payments through PayPal.
Q: Is my PayPal payment secure?
A: Yes, PayPal uses secure encryption technology to protect your financial information.
Q: Can I pay in my local currency?
A: PayPal will automatically convert the payment to the currency specified on our website. Currency conversion rates may apply.
Q: What if I don’t have a PayPal account?
A: You can still pay with a credit or debit card through PayPal’s guest checkout option.
Q: Will I receive a payment receipt?
A: Yes, you will receive a payment confirmation from PayPal and a booking confirmation from us.
Q: What is included in the tour package?
A: Each tour package includes different services. Please check the “Inclusions” section of the tour description for a detailed list.
Q: What should I bring on the tour?
A: We recommend bringing comfortable clothing, appropriate footwear, sunscreen, a hat, and any personal items you may need. Specific requirements will be mentioned in the tour details.
Q: Are meals included in the tour?
A: Meal inclusions vary depending on the tour. Please check the tour description for details.
Q: Are flights included in the tour package?
A: Flight inclusions vary. Please check the tour description for details.
Q: Do I need travel insurance?
A: We strongly recommend that all travelers purchase comprehensive travel insurance.
Customer Support:
Q: How can I contact customer support?
A: You can contact us via email at info@gadbali.com, by phone at +62 821‑4628‑2252, or through the contact form on our website.
Q: What are your customer support hours?
A: Our customer support is available 9.00 AM to 17.00 PM.