Privacy Policy

This Privacy Policy describes how GADBali Website Tour and Travel Bali (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you” or “your”) of our website, www.gadbali.com (the “Website”).

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: This includes your name, email address, phone number, and any other contact details you provide when you inquire about our tours, make a booking, or contact us through the Website.  
• Booking Information: When you book a tour through our Website, we collect information necessary to process your booking, such as your travel dates, number of travelers, accommodation preferences (if applicable), and any specific requests.
• Payment Information: If you make a payment through our Website (via PayPal or other integrated payment gateways), we collect information necessary to process your payment, such as your billing address and payment method details. Please note that we do not directly store your full credit card details; this information is securely processed by our payment gateway providers (e.g., PayPal). We will have access to transaction details to confirm your payment.
• Website Usage Information: We may collect information about your interaction with our Website, such as your IP address, browser type, operating system, referring website, pages you visit, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies.  
• Communication Data: We may keep records of any communication you have with us, including emails, phone calls, and messages sent through the Website.  
• Marketing Preferences: We may collect information about your preferences for receiving marketing communications from us.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Providing and Managing Services: To process your tour bookings, communicate with you about your bookings, and provide you with the travel services you have requested.
• Customer Support: To respond to your inquiries, provide assistance, and address any issues you may have.
• Payment Processing: To process your payments for tour bookings.
• Improving Our Website and Services: To analyze website usage trends, personalize your experience, and improve the content and functionality of our Website and services.
• Marketing and Promotions: With your consent where required by applicable law, we may send you promotional emails about our tours, special offers, and other information that we think may be of interest to you. You can opt-out of receiving these communications at any time (see “Your Rights” below).  
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect the security and integrity of our Website and our business operations.  
• Other Legitimate Interests: For other legitimate business purposes, such as data analysis, research, and development.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments, sending emails, conducting marketing activities, and providing other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.  
• Tour Operators and Local Partners: To fulfill your tour bookings, we may share necessary information (such as your name and contact details) with local tour operators, guides, and other partners involved in providing the services you have requested.
• Payment Gateways: We share necessary payment information with our payment gateway providers (e.g., PayPal) to process your transactions securely.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice to you if such a transfer occurs and your personal information becomes subject to a different privacy policy.  

4. Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies (such as web beacons and pixels) to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:  

• Essential Cookies: These cookies are necessary for the operation of our Website and enable you to use its features.  
• Performance Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often and if you encounter any errors. This information helps us improve the performance of our Website.  
• Functionality Cookies: These cookies allow our Website to remember choices you make (such as your language preference) and provide enhanced features.  
• Advertising/Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.  

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our Website. 

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period will depend on the type of information and the purpose for which it is processed.  

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

7. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:  

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.  
• Erasure: Request that we delete your personal information (subject to certain exceptions).
• Restriction of Processing: Request that we restrict the processing of your personal information.
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  
• Object to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.  
• Lodge a Complaint: Lodge a complaint with a data protection authority if you believe our processing of your personal information infringes applicable law.  
• To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request. 

8. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit. 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically. 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:  

GADBali Website Tour and Travel Bali www.gadbali.com
Email: info@gadbali.com
Phone: +62 895-3687-14750

By using our Website, you consent to the terms of this Privacy Policy.